At Rajvaidya Khyaliram Pharmacy, we are committed to delivering your orders safely and efficiently across India. Please read our Shipping & Delivery Policy carefully before placing an order.

1. Domestic Shipping

We currently deliver products across most serviceable locations within India.

Shipping Charges

Prepaid Orders

• Orders above ₹499: Free Shipping
• Orders below ₹499: Shipping charges of ₹49 will apply

Cash on Delivery (COD)

• COD service is available for eligible locations across India.
• Orders above ₹499: No COD Charges
• Orders below ₹499: COD handling charges of ₹79 may apply.

Shipping and COD charges, if applicable, will be displayed during checkout before payment confirmation.

2. Order Processing Time

• Orders are generally processed within 1–3 business days after successful order placement.
• Orders placed on Sundays, public holidays, or during non-working hours will be processed on the next working day.
• During festive seasons, promotional campaigns, natural disasters, or unexpected operational disruptions, order processing may take longer than usual.

3. Delivery Timeline

Estimated delivery timelines:

Delivery timelines are estimates and may vary depending on:

• Courier partner availability
• Weather conditions
• Government restrictions
• Public holidays
• Remote location accessibility

Rajvaidya Khyaliram Pharmacy shall not be held liable for delays caused by third-party logistics providers.

4. Order Tracking

Once your order is shipped:

• Tracking details will be sent via SMS, WhatsApp, Email, or Phone Call (where applicable).
• Customers can track their shipment through the courier partner’s tracking system.

5. Cash on Delivery (COD)

Cash on Delivery is available on eligible orders and locations.

Rajvaidya Khyaliram Pharmacy reserves the right to:

• Disable COD for certain locations.
• Disable COD for high-risk orders.
• Request prepaid payment for specific orders.

6. International Shipping

Currently, we do not offer international shipping.

At present, orders can only be delivered within India.

For bulk export or international business inquiries, customers may contact us directly at:

Email: rajvaidyakhyalirampharmacy@gmail.com

7. Incorrect Shipping Information

Customers are responsible for providing accurate:

• Name
• Mobile Number
• Shipping Address
• Landmark
• PIN Code

If delivery fails due to incorrect or incomplete information provided by the customer, additional shipping charges for re-delivery may be applicable.

Rajvaidya Khyaliram Pharmacy shall not be responsible for delays or non-delivery resulting from incorrect customer information.

8. Undelivered Orders

Orders may be marked as undelivered due to:

• Incorrect address
• Customer unavailable
• Refusal to accept delivery
• Repeated delivery failures
• Non-serviceable location

In such cases, the order may be returned to our warehouse and further action will be taken based on company policy.

9. Damaged Package During Transit

If you receive a package that appears:

• Damaged
• Opened
• Tampered
• Leaking

Please:

1. Take clear photographs immediately.
2. Record an unboxing video whenever possible.
3. Contact our support team within 48 hours of delivery.

Claims submitted without supporting evidence may not qualify for replacement or refund.

10. Shipping Restrictions

We currently do not ship to:

• Military addresses
• Certain restricted areas
• Locations restricted by courier partners
• Non-serviceable PIN codes

Order acceptance remains subject to serviceability verification.

11. Delayed Deliveries

Although we strive to ensure timely delivery, delays may occur due to:

• Natural disasters
• Floods
• Pandemic restrictions
• Political disturbances
• Transportation disruptions
• Courier partner issues

Such delays are beyond our reasonable control.

12. Cancellation Before Dispatch

Customers may request cancellation only before the order has been dispatched.

Once the shipment has been handed over to the courier partner, cancellation requests cannot be accepted.

To request cancellation:

Email: rajvaidyakhyalirampharmacy@gmail.com

Phone: +91 8461012345

13. Order Cancellation by Rajvaidya Khyaliram Pharmacy

We reserve the right to cancel any order under circumstances including but not limited to:

• Incorrect pricing
• Product unavailability
• Technical errors
• Suspected fraudulent activity
• Payment verification issues
• Regulatory restrictions

In such cases, any amount received from the customer will be refunded through the original payment method.

14. Promotional Offers & Coupon Policy

Coupon Terms

• Coupons are valid only during the specified promotional period.
• Coupons cannot be exchanged for cash.
• Only one coupon may be applied per order unless otherwise specified.
• Coupon benefits cannot be combined unless expressly stated.
• Coupon applicability may vary by product category.

Company Rights

Rajvaidya Khyaliram Pharmacy reserves the right to:

• Modify promotional offers
• Suspend coupons
• Cancel promotional campaigns
• Restrict coupon usage in cases of misuse

without prior notice.

15. Contact Information

For shipping-related questions or assistance, please contact:

Rajvaidya Khyaliram Pharmacy

Address:

1096, Sector D, Sudama Nagar,
Indore, Madhya Pradesh 452009, India

Phone:

+91 8461012345

Email:

rajvaidyakhyalirampharmacy@gmail.com

Website:

khyaliram.com

Business Hours:

Monday – Saturday
10:00 AM – 7:00 PM IST

By placing an order on khyaliram.com, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.