At Rajvaidya Khyaliram Pharmacy, customer satisfaction is our priority. We take strict quality control measures to ensure that all products delivered to our customers are genuine, properly packed, and in excellent condition.

However, in rare situations, a product may be damaged during transit, delivered incorrectly, or have a manufacturing defect. This policy explains the conditions under which returns, replacements, and refunds may be requested.

1. Eligibility for Returns & Replacements

We only accept return or replacement requests in the following situations:

Eligible Cases

• Product received in damaged condition.
• Product received with leakage or broken packaging.
• Wrong product delivered.
• Product received with a manufacturing defect.
• Product significantly different from what was ordered.

Return or replacement requests must be submitted within 7 days of delivery.

2. Non-Returnable Products

For safety, hygiene, and quality reasons, the following products cannot be returned:

• Opened products
• Used products
• Consumed products
• Products with broken seals
• Products damaged by improper handling after delivery
• Products returned without original packaging
• Products returned without labels or batch details
• Products returned after the eligible return period

3. How to Request a Return or Replacement

To initiate a return or replacement request, please contact us within 7 days of receiving the product.

Contact Details

Email:
rajvaidyakhyalirampharmacy@gmail.com

Phone:
+91 8461012345

Please provide:

• Order Number
• Customer Name
• Mobile Number
• Reason for return/replacement
• Product photographs
• Invoice photograph
• Package photographs
• Unboxing video (recommended)

Failure to provide sufficient proof may result in rejection of the request.

4. Return Approval Process

Once your request is received:

1. Our support team will review the request.
2. Additional information may be requested if necessary.
3. If approved, we will arrange a pickup or provide return instructions.
4. Returned products must reach us in their original condition.

Rajvaidya Khyaliram Pharmacy reserves the right to approve or reject any return request after verification.

5. Product Pickup & Return Shipping

If a return request is approved:

• Pickup may be arranged within 3–7 business days depending on service availability.
• In locations where pickup service is unavailable, customers may be requested to self-ship the product.
• Reasonable return shipping costs may be reimbursed after verification and approval.

6. Replacement Policy

Approved replacement requests will be processed subject to stock availability.

Replacement Conditions

• Same product replacement will be provided whenever possible.
• Replacement orders are generally dispatched within 3–5 business days after approval.
• Delivery timelines may vary depending on location.

If the requested replacement product is unavailable, a refund may be issued instead.

7. Refund Policy

Refunds are issued only after:

• Return request approval
• Product inspection
• Verification of the reported issue

Refund approval remains solely at the discretion of Rajvaidya Khyaliram Pharmacy after inspection of the returned item.

8. Refund Processing Time

Online Payments

For orders paid via:

• UPI
• Credit Card
• Debit Card
• Net Banking
• Wallets

Refunds will generally be processed within 5–7 business days after approval.

Depending on your bank or payment provider, it may take an additional 2–7 business days for the amount to reflect in your account.

Cash on Delivery (COD) Orders

For COD orders:

• Customers will be required to provide bank account details.
• Refunds will be processed via bank transfer.

Refund processing generally takes 5–7 business days after approval and receipt of complete banking details.

9. Damaged Product Claims

If a product appears damaged upon delivery:

We recommend:

• Do not discard the packaging.
• Take clear photographs immediately.
• Record an unboxing video if possible.
• Contact us within 48 hours of delivery.

Claims submitted without adequate evidence may not qualify for replacement or refund.

10. Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been shipped or handed over to the courier partner, cancellation requests cannot be accepted.

For cancellation requests, please contact us immediately after placing your order.

11. Refund Rejection Scenarios

Refunds or replacements may be declined if:

• The product has been opened or used.
• Product packaging is missing.
• Product labels are removed.
• Return request is submitted after 7 days.
• Customer provides insufficient evidence.
• Damage is caused after delivery.
• Product is returned in unsellable condition.

12. Company’s Right to Refuse Returns

Rajvaidya Khyaliram Pharmacy reserves the right to:

• Reject fraudulent claims.
• Refuse repeated abuse of return policies.
• Decline requests that do not meet eligibility criteria.

Our decision regarding return, replacement, and refund eligibility shall be final.

13. Changes to This Policy

Rajvaidya Khyaliram Pharmacy reserves the right to modify, update, or amend this Return, Replacement & Refund Policy at any time without prior notice.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the Website constitutes acceptance of any revised policy.

14. Contact Us

For return, replacement, refund, or cancellation assistance, please contact:

Rajvaidya Khyaliram Pharmacy

Address:

1096, Sector D, Sudama Nagar,
Indore, Madhya Pradesh 452009, India

Phone:

+91 8461012345

Email:

rajvaidyakhyalirampharmacy@gmail.com

Website:

khyaliram.com

Business Hours:

Monday – Saturday
10:00 AM – 7:00 PM IST

By placing an order on khyaliram.com, you acknowledge that you have read, understood, and agreed to this Return, Replacement & Refund Policy.