1. General

Rajvaidya Khyaliram Pharmacy (“Company”, “We”, “Us”, “Our”) values the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access or use our website, khyaliram.com (“Website”).

This Privacy Policy is published in accordance with applicable provisions of the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, Digital Personal Data Protection Act, 2023 (where applicable), and other relevant laws of India.

By accessing, browsing, registering, purchasing products, or using any services available through this Website, you agree to the terms of this Privacy Policy.

2. Company Information

Rajvaidya Khyaliram Pharmacy

Address:
1096, Sector D, Sudama Nagar,
Indore, Madhya Pradesh 452009, India

Email:
rajvaidyakhyalirampharmacy@gmail.com

Phone:
+91 8461012345

Website:
khyaliram.com

3. Scope of This Policy

This Privacy Policy applies to:

• Website visitors
• Registered users
• Customers
• Subscribers
• WhatsApp inquiries
• Email inquiries
• Product purchasers
• Business inquiry submissions

This policy governs all information collected through our Website, customer support channels, WhatsApp, email communications, and related services.

4. Information We Collect

We may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Billing Address
• Shipping Address
• City
• State
• Postal Code
• Country
• Date of Birth (if voluntarily provided)

Account Information

If you create an account:

• Username
• Password (encrypted)
• Order History
• Wishlist Data
• Account Preferences

Transaction Information

• Product Purchased
• Order Value
• Payment Method
• Payment Status
• Invoice Details
• Shipping Details

Technical Information

When you visit our Website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Activity
• Referral URLs
• Session Information
• Geographic Region

Communication Information

When you contact us:

• Emails
• WhatsApp Messages
• Customer Support Requests
• Product Reviews
• Feedback
• Testimonials

5. How We Use Your Information

We use collected information for:

Order Processing

• Order confirmation
• Payment processing
• Shipping coordination
• Delivery updates

Customer Support

• Resolving inquiries
• Handling complaints
• Providing assistance

Website Improvement

• Analytics
• User experience improvements
• Website optimization

Marketing & Promotions

• Product updates
• Promotional offers
• Wellness information
• Newsletter communications
• Festival offers
• Discount campaigns

Security & Fraud Prevention

• Detect suspicious activities
• Prevent fraud
• Protect customer accounts

6. WhatsApp, SMS & Email Communications

By submitting your contact information or placing an order, you consent to receiving:

• Order confirmations
• Shipping updates
• Customer support messages
• Product updates
• Promotional campaigns
• WhatsApp notifications
• SMS notifications
• Email newsletters

You may opt out of promotional communications at any time.

7. Cookies Policy

Our Website uses cookies and similar technologies to improve user experience.

Cookies help us:

• Remember user preferences
• Improve website performance
• Analyze visitor behavior
• Track website usage
• Enable shopping cart functionality

Users may disable cookies through browser settings; however, certain Website features may not function properly.

8. Third-Party Services

We may use trusted third-party service providers including:

Payment Providers

• Razorpay
• PhonePe
• UPI Providers
• Banking Partners

Shipping Providers

• Courier Partners
• Logistics Providers

Analytics Services

• Google Analytics
• Google Search Console
• Advertising Platforms

Marketing Services

• Email Marketing Platforms
• WhatsApp Communication Providers

These providers may access limited information necessary to perform their services.

9. Sharing of Information

We do not sell customer personal information.

However, we may share information with:

Service Providers

For:

• Payment processing
• Shipping
• Website maintenance
• Customer support

Legal Authorities

When required:

• By law
• Court orders
• Government requests
• Regulatory requirements

Business Transfers

In case of:

• Merger
• Acquisition
• Reorganization
• Asset transfer

customer information may be transferred as part of the business assets.

10. Data Security

We implement reasonable security measures to protect customer information from:

• Unauthorized access
• Data loss
• Misuse
• Disclosure
• Alteration

While we strive to protect your information, no internet-based transmission system can be guaranteed to be completely secure.

11. User Responsibilities

Users are responsible for:

• Providing accurate information
• Maintaining account confidentiality
• Protecting login credentials
• Updating personal information when required

Rajvaidya Khyaliram Pharmacy shall not be liable for losses resulting from inaccurate information provided by users.

12. Product Reviews & User Content

Users may voluntarily submit:

• Reviews
• Ratings
• Testimonials
• Feedback

By submitting such content, users grant Rajvaidya Khyaliram Pharmacy the right to display, publish, and use such content for marketing, promotional, and customer service purposes.

13. Children’s Privacy

Our Website is intended for general audiences.

Users under 18 years of age should access the Website only under the supervision of a parent or legal guardian.

14. Intellectual Property Protection

All content on this Website including:

• Logos
• Product Images
• Product Names
• Graphics
• Website Design
• Product Descriptions
• Articles
• Educational Content

is owned by Rajvaidya Khyaliram Pharmacy and protected under applicable intellectual property laws.

Unauthorized reproduction, copying, distribution, or commercial use is prohibited.

15. Brand Protection Policy

The brand name Rajvaidya Khyaliram Pharmacy, including all associated:

• Trademarks
• Product Names
• Product Images
• Logos
• Packaging Designs
• Marketing Materials

shall not be copied, reproduced, distributed, advertised, listed, or sold by any individual, reseller, distributor, marketplace seller, or third party without prior written authorization from Rajvaidya Khyaliram Pharmacy.

Any unauthorized use may result in legal action and marketplace complaints.

16. User Consent

By using our Website, registering an account, placing an order, contacting us, subscribing to communications, or submitting personal information, you consent to the collection, storage, processing, and use of information as described in this Privacy Policy.

17. Grievance Officer

For any privacy-related concerns, complaints, or questions, please contact:

Grievance Officer

Rajvaidya Khyaliram Pharmacy

Phone: +91 8461012345

Email: rajvaidyakhyalirampharmacy@gmail.com

Address:

1096, Sector D, Sudama Nagar,
Indore, Madhya Pradesh 452009, India

We aim to respond to privacy-related complaints within 15 business days of receipt.

18. Dispute Resolution & Jurisdiction

Any disputes arising from this Privacy Policy shall first be resolved through mutual discussion and good-faith negotiation.

If unresolved, such disputes shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh, India.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

19. Changes to This Privacy Policy

Rajvaidya Khyaliram Pharmacy reserves the right to modify, update, or revise this Privacy Policy at any time.

Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of the Website after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

Rajvaidya Khyaliram Pharmacy

1096, Sector D, Sudama Nagar,
Indore, Madhya Pradesh 452009, India

Email: rajvaidyakhyalirampharmacy@gmail.com

Phone: +91 8461012345

Website: khyaliram.com